FREQUENTLY ASKED QUESTIONS

MedCline has been helping thousands of people, just like you, get the relief they need. The following are some of the most commonly asked questions about MedCline.

BUYING MEDCLINE

In many cases, MedCline products are covered through VA Medical Benefits. For more information, give us a call at 858-605-1747 or send us an  email at support@medcline.com.

We offer a payment plan through Klarna Pay Over Time. During Step #4 (Payment), click on the Klarna logo to see the payment options. Then, click Place Order and follow the prompts to complete your order. screen-shot-2017-07-20-at-9.21.39-am.png

For delivery estimates, please refer to our shipping map.

We offer discounted shipping rates for Hawaii and Alaska so please give us a call to place an order to ship to these states. Please note that Hawaii and Alaska orders are responsible for return shipping costs in addition to the 10% disposal fee for all returns.

For our customers located in Canada, MedCline products can be purchased directly from Canada Care Medical Group of Companies locations:

Les entreprises médicales de l’Outaouais
131, boul. Greber
Gatineau, QC J8T 3R1
Toll Free : 800-363-3498

If you are in the San Diego area, please drop by our MedCline showroom to try one out for yourself. You can call to make an appointment (858-605-1747) or just drop by. Our address is: 8825 Rehco Road, Suite D. San Diego, CA 92121.

Absolutely. You can find additional cases for purchase at the bottom of each product details page.

Just like buying a mattress, MedCline devices will take time and patience to break in. It takes the average customer at least 30 nights to adjust to a new sleeping arrangement, so it’s normal to experience some discomfort while your body adjusts. Our clinical trials show that relief will come if you allow your body to adjust to MedCline. If you are having trouble adjusting, please give us a call at 800-610-1607. Our MedCline Sleep Specialists are here to help! Most comfort issues can be solved by small positioning changes, such as arm positions or body pillow adjustments. We also do offer free size exchanges during this trial period, if you feel as though your MedCline is too big for your torso. Give us a call, if you are having any issues adjusting.

Our clinical trials show that relief will come, if you stick with it. To realize the cumulative effects of the new sleeping position, your body needs time to adjust. Also, the more you use MedCline, the quicker the foam will soften and meld to your body. If you do not wish to keep MedCline for the full 30 nights, you can send your product directly to our recycling facility but will be responsible for all shipping costs. Your refund, minus a 10% recycling fee, will be credited once your product has been received. We can provide you with shipping address of the closest recycling facility to your residence.

ABOUT MEDCLINE PRODUCTS

The MedCline Reflux Relief System creates (and maintains) the ideal sleep position for effective, natural relief from nighttime acid reflux. In the sleep position created only by MedCline, your lower esophageal sphincter (LES), the ring of muscle between your esophagus and stomach, is positioned above the contents of your stomach making refluxing virtually impossible. Should stomach acid escape your LES into your esophagus, gravity will quickly return the refluxed content to your stomach, minimizing symptoms and potential damage to your esophagus. The MedCline LP Shoulder Relief System  has the same patented arm pocket as the Reflux Relief System to take the pressure off your downside arm and shoulder with a lower overall degree of elevation. If you have any questions about what solution will be best for you, feel free to give us a call at 858-605-1747.

  • MedCline is specifically designed for the treatment of nighttime acid reflux and addresses the many pitfalls of standard wedges and risers. The advanced position created only by MedCline allows you to easily and comfortably sleep in the most effective position for natural reflux relief, the inclined + side sleeping position. If you have tried a wedge or head of bed elevation without much relief, here are some reasons to consider MedCline:

    • Wedges and risers promote back sleeping, which can actually make reflux worse.
    • Wedges do not prevent sliding down.
    • Wedges rarely elevate to an angle high enough for maximum relief.
    • MedCline inclines your entire torso, not just your head and neck, which is necessary for gravity to keep acid in your stomach.
    • MedCline is designed with a unique arm pocket to relieve pressure from your downside arm.
    • Patented design of MedCline holds you in the ideal relief position without sliding down.
    • MedCline is constructed with high quality foams tested to last at least 5 years.

    In fact, independent studies compared MedCline head-to-head vs. a standard wedge and the results speak for themselves. MedCline was proven to be significantly more effective than a wedge and was rated twice as comfortable. Here are some study highlights:

    • 93% reported a reduction in heartburn
    • 89% reported a reduction in regurgitation
    • 87% reduction of acid exposure in the esophagus
    • 95% reported an improvement in overall sleep quality

We offer two product lines to help our customers sleep better at night and feel better during the day. Our Reflux Relief System is designed for those who suffer with gastroesophageal reflux disease (GERD)/acid reflux at night. The Reflux Relief System comes complete with the Advanced Positioning Wedge and Therapeutic Body Pillow, as well as a complete set of cases. The components work together to create (and maintain) the ideal sleep position for effective reflux relief. We also have a Sleep System designed for shoulder relief at night. Similar to the Reflux Relief System, the MedCline LP Shoulder Relief System has the same patented arm pocket to remove pressure from your downside arm and shoulder, but has a much lower degree of incline, since the higher angle is only needed for those with acid reflux. The Shoulder Relief System also comes with an Incline Base and Therapeutic Body Pillow with a complete set of cases. If you have any questions about what solution will be best for you, feel free to give us a call at 858-605-1747.

The MedCline Therapeutic Body Pillow is a crucial part of the MedCline Reflux Relief System and MedCline LP Shoulder Relief System. The full-length body pillow enables a comfortable side sleeping position, while preventing you from rolling to your back. The long limb of the body pillow can be pulled between your knees to dissipate any pressure from your lower back from the side sleeping position. The long limb can be used either in front of your body or behind your body, depending on your preference. The MedCline Therapeutic Body Pillow is filled with shredded memory foam so it can be adjusted to accommodate your head and neck. You can simply push/pull the stuffing to where you need more or less support.

MedCline products are designed so that you can sleep on your left or right side as the arm pocket at the top of the incline base is symmetrical. For reflux relief, we recommend starting the night on your left side as the left has been clinically proven to be better for natural reflux relief versus your right side or your back. After falling asleep, you are able to turn as you naturally would from side-to-side throughout the night.

During our four years of product development, we tested and retested hundreds of types of foams, fabrics, and covers in every combination possible to ensure optimal support, effectiveness, and comfort. MedCline is constructed with multiple types of polyurethane foam that are 100% latex-free and 100% hypo-allergenic. All materials used are validated by a 3rd party as CertiPUR-US®, which ensures that the materials are free from flame retardants and other harmful chemicals. The Incline Bases for the Sleep Systems contains a dense core, high-resilience foam for support and durability, as well as conventional foam for additional edge support around the perimeter. There is also a comfort layer of memory foam on the top. The smaller insert pillow, as well as the Therapeutic Body Pillow are filled with shredded memory foam for comfort and support. Please note that as with all new foams, there may be a slight smell to our products upon receipt, which will dissipate within 24-48 hours. For those who are more sensitive to smells, we recommend removing the cases, washing them, and airing out the foam itself (outside and in the shade, if possible). The pre-installed pillow cases are an 80/20 cotton/poly blend, commonly referred to as velour.

MedCline products take up ½ of a queen size bed. The 30” width is necessary for stability, to accommodate the body pillow, and to allow you to easily turn over during the night.

Our MedCline LP Shoulder Relief System was designed specifically for those with shoulder pain at night. While similar to the MedCline Reflux Relief System, including the patented arm pocket, the Shoulder Relief System has a lower overall degree of elevation and is longer than the Reflux Relief product line acting more like a mattress topper. The Shoulder Relief System props you up just high enough to take the pressure off your downside arm and shoulder without the angle needed for reflux relief. If you have GERD and shoulder pain, we highly recommend our Reflux Relief System as it should relieve both issues for you. If you have any questions about what solution will be best for you, feel free to give us a call at 858-605-1747.

We do not recommend purchasing MedCline to treat a neck injury. Should you have acid reflux and a neck injury, we recommend using the Advanced Positioning Wedge with your own head pillow as your familiar head pillow probably supports your neck properly for your comfort.

We do not recommend purchasing MedCline to treat a back injury. Should you have acid reflux and a lower back injury, please be aware that the Advanced Positioning Wedge creates a 15-20 degree bend in the hip/waist area. We have found that those with herniated disks, compounded disks, bulging disks, fused vertebrae, scoliosis, or lumbar damage can have difficulty tolerating the bend or angle that MedCline creates.

We do not recommend purchasing MedCline to treat a hip injury. Should you have acid reflux and a hip injury, please be aware that the Advanced Positioning Wedge creates a 15-20 degree bend in the hip/waist area. We have found that those with arthritic hips, bursitis in the hips, or hip injuries can have difficulty tolerating the bend or angle that MedCline creates.

While all our clinical research surrounds GERD, we have heard from several customers that MedCline does indeed help with snoring. In fact, several of our reviews on Facebook, Amazon, and our product reviews mention this.

ABOUT MEDCLINE PRODUCTS

While some customers find comfort and relief with MedCline on night one, most customer need time to adjust to the new sleeping position. We have found that the average adjustment period is 7-10 nights of consistent usage. To give you ample time to adjust to the new sleep position created by MedCline, we offer a 100-night return policy. If you have any questions while you adjust to MedCline, please give our team of Sleep Specialists a call at 858-605-1747. We are here to help!

Our MedCline Sleep Specialists are available to help you make the adjustment to sleeping on MedCline. We are able to offer comfort tips that we have learned from our customers over the years. To speak to a Sleep Specialist, call us today at 858-605-1747. If you do not feel that MedCline is the right solution for you, we can go ahead and process your return over the telephone.