Frequently Asked Questions

How does MedCline work?

Anatomy and gravity play a significant role in how you reflux during the night. The advanced position - inclined + left side - created only by MedCline utilizes anatomy and gravity for maximum effectiveness. In this advanced position, your lower esophageal sphincter (LES), the ring of muscles between your esophagus and stomach, is now positioned above the contents of your stomach making refluxing virtually impossible. Should stomach acid escape your LES into your esophagus, gravity will quickly return the refluxed content to your stomach, minimizing symptoms and potential damage to your esophagus.

To learn more, read our blog post: The Secret of Sleeping Reflux Free




Do I have to sleep on my left side?

MedCline is designed so that you can sleep on your left or right side. We recommend starting the night on your left side as the left has been clinically proven to be better for natural reflux relief vs. your right (or back). After falling asleep, you are able to turn as you naturally would from side to side throughout the night.

What if I can’t sleep on my side?

MedCline creates the advanced position that is clinically proven to be the most effective for natural reflux relief. This position in an inclined, side sleeping position. For those who are not naturally side-sleepers, the MedCline Therapeutic Body Pillow acts hold you on your side making the transition to this new sleep position easier. MedCline is not intended for back or stomach sleepers. 

I don't have GERD or acid reflux. Will MedCline help with my back/shoulder/neck

MedCline is specifically designed for the treatment of nighttime acid reflux so we are confident that our sleep system will provide relief from nighttime reflux symptoms. We are hesitant to make claims for neck, back or shoulder pain as there is such a wide variety of potential causes for such pain and we are unable to predict whether MedCline will help with issues unrelated to GERD. For those with more severe injuries, such as herniated disks, fused vertebrae or arthritis, MedCline has been less successful in relieving pain. 

How is MedCline different than a standard wedge pillow?

MedCline is specifically designed for the treatment of nighttime acid reflux and addresses the many pitfalls of standard wedges and risers. The advanced position created only by MedCline allows you to easily and comfortably sleep in the most effective position for natural reflux relief, the inclined + side sleeping position. If you have tried a wedge or head of bed elevation without much relief, here are some reasons to consider MedCline:

  • Wedges and risers promote back sleeping, which can actually make reflux worse.
  • Wedge do not prevent you from sliding down all night long.
  • Wedges rarely elevate to a high enough angle for maximum relief.
  • MedCline inclines your entire torso, not just your head and neck, which is necessary for gravity to keep acid in your stomach.
  • MedCline is designed with a unique arm pocket to relieve pressure from your downside arm.
  • Patented Cradle-Loc™ design of MedCline holds you in the ideal relief position without sliding down.
  • MedCline is constructed with high quality foams tested to last at least 5 years. 

In fact, independent studies compared MedCline head to head vs. a standard wedge and the results speak for themselves. MedCline was proven to be significantly more effective than a wedge and was rated twice as comfortable. Here are some study highlights:

  • 93% reported a reduction in heartburn 
  • 89%reported a reduction in regurgitation  
  • 87% reduction of acid exposure in the esophagus
  • 95% reported an improvement in overall sleep quality 

When will I start feeling relief?

Though you may start feeling relief on night one, some with more severe symptoms may take a few nights. We ask that you sleep on MedCline for seven consecutive nights to truly assess whether it’s going to work for you. This will also give you time to adjust to the new sleeping position.

What if MedCline doesn’t work for me?

If you are having trouble using or adjusting to MedCline, we are here to help! Give us a call at 800-610-1607 as we are often able to troubleshoot positioning or usage issues over the phone. To truly assess whether MedCline going to work for you, we do ask that you sleep on MedCline for seven consecutive nights. If after this initial trial period, you still aren’t experience relief, please contact us at 800-610-1607 to start the return process. Please refer to our 60-Night Guarantee & Return Process for details.

Can I see the actual clinical study results?

Absolutely. We have 5 clinical abstracts (and more on the way) that we would love to share with you. All of our abstracts can be downloaded from our Healthcare Professionals page. 

Will my insurance cover MedCline?

As of August 26, 2016, we no longer offer insurance coverage assistance for MedCline. Even with our dedicated team of reimbursement specialists, our success rate of getting MedCline covered by patients' insurance was less than 1%. However, if you would like to try to get coverage from your health insurance, you are free to do so. The process varies by each insurance provider, so we recommend that you start by calling the number on the back of your insurance card. We recommend that MedCline be billed under code E1399: Durable Medical Equipment, Miscellaneous.

Can I use my FSA/HSA card to pay for MedCline?

Yes, MedCline meets the IRS Guidelines and may be classified as an FSA/HSA approved medical expenditure. Specific questions about eligible purchases should be directed to your plan’s administrator prior to purchase. FSA/HSA participants who are not issued debit cards may still be able to purchase MedCline through traditional means and submit for reimbursement through established plan procedures.

What is MedCline made of?

During our four years of product development, we tested and retested hundreds of types of foams, fabrics and covers in every combination possible to ensure optimal support, effectiveness and comfort. MedCline is constructed with multiple types of polyurethane foam types and is 100% latex-free and 100% hypo-allergenic. The Advanced Positioning Wedge contains dense core, high-resilience foam for support and durability, as well as conventional foam for additional edge support around the perimeter. The Therapeutic Body Pillow is made from high quality contouring shredded memory foam for comfort and support. The outer covers are made with high quality textiles for breathability and softness. All materials used in the construction of MedCline products do not contain flame retardants or other chemicals restricted by California State Law. 

How long will MedCline last?

We want MedCline to be with you for the long haul. MedCline is constructed with multiple types of polyurethane foams, all of which have been “fatigue tested” to last at least 5 years.

Can I get additional cases?

Absolutely. Additional cases can be purchased from our buy page.

Can I purchase the Advanced Positioning Wedge alone?

We have heard from some customers that they prefer to sleep with their own familiar pillow, so we have recently made the Advanced Positioning Wedge available for purchase alone. Since the patented design of the wedge itself promotes inclined, side sleeping for those who are naturally side sleepers, the wedge alone often does the trick. For those who are not side sleepers or find themselves rolling to their backs, the Therapeutic Body Pillow acts to keep you in the desired side-sleeping position. The Advanced Positioning Wedge is recommended for those who prefer their own pillow, are naturally side-sleepers, tend to get hot during the night or are restless sleepers.

Can I purchase the Therapeutic Body Pillow alone?

Yes. We have recently made the MedCline Therapeutic Body Pillow available as an accessory. It can be added to our Advanced Positioning Wedge for extra comfort and side-sleeping support. We have also heard from customers that they have found our body pillow helpful for other medical conditions for which side sleeping is helpful, such as snoring, sciatica or pregnancy aches and pains. 

Do you offer a payment plan?

We do. Our finance department can set you up with an interest-free payment plan. Please call our customer care team at 800-610-1607 for more details.

Where can I see a MedCline in person?

If you are in the San Diego area, please drop by our MedCline showroom to try one out for yourself. You can call to make an appointment or just drop by. Our address is: 8825 Rehco Road, Suite D San Diego, CA 92121 (800) 610-1607.