Return Policy for MedCline Products
Return policy applies only to purchases made through www.medcline.com, not 3rd party vendors or retail locations. If you did not purchase MedCline from www.medcline.com, please contact the vendor through which you made your purchase. Thank you.
We want you to have ample time to try MedCline without feeling the stress of a short return policy. For this reason, we offer a 100-night return policy on our Reflux Relief System, Shoulder Relief Solution, & Advance Positioning Wedge. All we ask is that you try MedCline for at least 30 nights before making your decision.
Please note that opened therapeutic body pillows & extra cases (purchased separately from a MedCline System), cannot be returned. Unopened therapeutic body pillows & extra covers (purchased separately from a MedCline System) can be returned, but the customer is responsible for the cost of shipping.
Why the 30-day trial period?
While some customers find comfort and relief with MedCline on night one, most customers need time to adjust to the new sleeping position. To realize the cumulative benefits of MedCline, your body needs time to adjust. And, the medical-grade foam needs time to soften. The average customer sleeps with their MedCline for at least a month before finding that sweet spot he/she can’t live without!
During the first 30 days, our team of MedCline Sleep Specialists are here to help! We have learned many tricks and tips over the years from customers, just like you. Many times, comfort issues are related to simple positioning, such as arm positions and/or body pillow adjustments, or having the wrong size product. We do offer free size exchanges, if you feel as though your product does not fit your torso properly. Our team can be reached at 858-605-1747 (Mon-Fri 8am to 4pm PT) or via email at email@example.com.
You can also watch these helpful videos:
MedCline Reflux Relief System (set-up, comfort tips, and installing the cases)
MedCline LP Shoulder Relief System (set-up)
Issuing a return within the first 30 days (for opened packages)
The customer is responsible for the cost of shipping if he/she wants to return their MedCline before their first 30 trial period ends. You will need to contact our support team at firstname.lastname@example.org to determine which recycling center your MedCline will be sent to. You must send the tracking # to email@example.com so our team can track the return & issue a refund.
Issuing a return within the first 30 days (for unopened packages)
If the customer wishes to return an unopened package, he/she is responsible for the cost of shipping. All unopened items should be sent to:
Attn: New Returns
8825 Rehco Road
San Diego, CA 92121
After the 30-day trial period
If you are not finding relief after trying MedCline for at least 30 nights, and are within 100 days of purchase, you are able to return the product. To initiate a return, send an email to firstname.lastname@example.org or give us a call at 858-605-1747 (Mon-Fri 8am to 4pm PT). After speaking to one of our Sleep Specialists, we will email you a prepaid return shipping label to send your product to a recycling center. Please allow 48 hours (2 business days) for one of our Sleep Specialists to get in touch with you regarding your return.
Upon receipt of your return to our recycling center, we will issue your refund minus a 10% recycling fee. The recycling fee is based on the purchase price of the product. Shipping will not be refunded. Refunds will be made within 5 business days of receipt to the original payment method*
*We are only able to refund the original payment method used to make the purchase and the time it takes to appear on your statement may vary. If you have cancelled your credit card and have been issued a new one, the credit card company will map the refund to your new card. For Klarna returns, you should receive notification from Klarna once the refund has been made but we do recommend that you contact Klarna directly to close out your account.
Return Policy Dated: 6/18/2019