Return Policy for MedCline Products
We want you to have ample time to try our products without feeling the stress of a short return policy. For this reason, we offer a 100-night return policy.
Why 100 nights?
While some customers find comfort and relief with MedCline on night one, most customers need time to adjust to the new sleeping position. We have found that the average adjustment period is 7-10 nights of consistent usage. During your 100-nights, we recommend that you try different arm positions, adjust the stuffing of the body pillow, and/or try the wedge alone with head pillows of different heights. You can also spend time during the day on MedCline reading a book or watching TV to help your body adjust to the new position.
Watch these helpful videos
Once your product is delivered, you will also receive a couple of emails with tips and videos that you may find helpful. Keep an eye out for these emails (check your junk/spam folders too) and do not hesitate to contact our team of Sleep Specialists who are standing by to help! We can be reached at 858-605-1747 (Mon-Fri 8am to 5pm PT).
These videos are also available below:
MedCline Reflux Relief System (set-up, comfort tips, and installing the cases)
MedCline LP Shoulder Relief System (set-up)
Return Procedures for MedCline Reflux Relief System, MedCline Advanced Positioning Wedge, MedCline LP Shoulder Relief System
If you have opened your product: Give us a call at 858-605-1747 (Mon-Fri 8am to 5pm PT). After speaking to a Sleep Specialist, we will send you a pre-paid return shipping label so you can send your used product to recycling center. Upon receipt of your return to our recycling center, we will issue your refund minus a 10% recycling fee. Refunds will be made within 5 business days of receipt to the original payment method*.
If you have not opened your product: Give us a call at 858-605-1747 (Mon-Fri 8am to 5pm PT). We will send you a pre-paid return shipping label to have your unopened product sent back to Amenity Health. Upon receipt of your return, we will issue your refund minus a 5% restocking fee. Refunds will be made within 5 business days of receipt to the original payment method*.
Return Procedures for Extra Cases
If your extra cases have been opened, they cannot be returned.
If your extra cases have not been opened, you are able to return them to Amenity Health. A pre-paid return label will not be provided for cases to be returned but you can send flat rate USPS or via UPS/Fed Ex. Once sent, please email your tracking # to: firstname.lastname@example.org with your name and order #, if you have it. Upon receipt of your return, we will issue your refund within 5 business days to the original payment method*.
Return unopened cases to:
Amenity Health, Inc.
8825 Rehco Road, Suite D
San Diego, CA 92021
* Please note that we are only able to refund the original payment method used to make the purchase and the time it takes to appear on your statement may vary. If you have cancelled your credit card and have been issued a new one, the credit card company will map the refund to your new card. For Klarna returns, you should receive notification from Klarna once the refund has been made but we do recommend that you contact Klarna directly to close out your account.
Return Policy Dated: 2/1/2019